data_center
Supermicro Onsite Global Services

Supermicro Global Services and Support provides flexible and customizable Service Level Agreements for logistics, remote service desk, and onsite support to cover the Supermicro hardware solutions. Our Onsite Service Programs offer a 4-hour Response time option for mission-critical environments or any tailored solution that will meet your specific business requirements.

Supermicro Global Advance Services benefits:

  • Access to the service desk and/or service portal
  • 24x7(x365) Call center for entitlement checking with routing to help desk, single point of contact. Selectable SLA to meet your Business requirements.
  • Supermicro keeps stock available in local in region depots to help meet your SLA
  • Supermicro handles reserved parts and arranges two-way shipping.
  • Supermicro logistics team - handles: send/recieve, packaging, import/export, and VAT to provide the required parts on time for end customers Onsite Engineer (for Silver and up)
  • Web portal for submitting, tracking case, routing, and metrics for SLA
  • Technical Account Managers (TAM) manage accounts and deal with escalation as well as provide insight with reporting.
  • Special services to meet your GDPR requirements such as Digital Media Retention.
Call Supermicro services
24x7 Telephone: Toll free +1-866-893-2366

sla

Copyright © 2024 Super Micro Computer, Inc. All Rights Reserved
Other products and companies referred to herein are trademarks or registered trademarks of their respective companies or mark holders.
Click for Logo Guidelines • Privacy Policy • Anti-Slavery and Human Trafficking Statement